I am an existing McDelivery user and don’t have a password. How do I sign in?

An email with your account details should have been sent to your registered email address. If you didn’t receive it, click on ‘Forgot Password?’ and we will send you another email with instructions.

I am new to McDelivery. How do I set up my account?

Click on ‘I’m a new customer’. Key in your delivery address, proceed with the registration by keying in your personal details and agreeing to our terms and conditions. Your account is now ready.

How do I add a new delivery address to my account?

You can add a new address by going to the ‘Address book’ section in the ‘My Account’ menu, or by clicking on the ‘Add a New Address’ button when you start ordering.

How do I change my stored delivery addresses?

Your stored delivery addresses can be modified by clicking Address book in ‘My Account’ menu. You may add up to 5 delivery addresses in total. If you need to add more, please delete an existing address.

Can I change the email address of my account?

We’re sorry but this feature is not available for now. Please register a new email account to start ordering now.

Can I contact McDonald’s to change the email address of my account?

For security reasons, McDonald’s cannot access your email account.

I’ve forgotten my password. How do I reset it?

Click on ‘Forgot Password?’ Enter the email address you registered with, and further instructions will be emailed to you. There may be times that the reset link is not found in the inbox, kindly check your spam or bulk folder to locate the reset password link. Please ensure internet content is enabled for allowing the images to be displayed so that you will be able to click on.

I’ve forgotten/cannot log in with my email address registered previously on McDelivery.eg what must I do?

Register a new account with an email address (different from your previous one) to start ordering.

How do I start ordering?

Click on ‘Start New Order’ on the main page banner. The estimated delivery time to your location will be shown upon selecting your delivery address. Start adding items from the menu to your shopping bag. If you haven’t logged in, you need to sign in before adding items. When you’ve finalised your order, click the ‘Checkout’ button at the bottom of your shopping bag.

How do I place an advance order?

Click on ‘Order in advance’ from the top menu and select your delivery time and address. Choose items from the menu and click the ‘Checkout’ button when you’re done. If you haven’t logged in, you need to sign in before selecting menu items.

Is there a minimum order value for delivery?


Is there a delivery surcharge?

A surcharge applies for every order via McDelivery.eg or via call center 19991.

How do I order extra condiments?

Click on the dropdown arrows next to each condiment to select the quantity you want (there is a limit on the maximum number of condiments you may order). Please note that you may be entitled to a certain quantity of free Nugget Sauces, depending on your order. Additional units of Nugget Sauce will be charged.

How do I amend/remove items from my shopping bag?

To amend the items, you may click on the edit icon where you may change the quantity or the choice of items. Upon the amendments, click ‘Save’ to reflect the changes. To delete the items, you may click on the delete icon where you may remove the selected items. Upon the amendments, click ‘Save’ to reflect the changes.

What are the payment options available to me?

You can pay by cash on delivery for orders placed through McDelivery™ hotline service.

How do I check the status of my order?

Click on ‘Track my Order’ from the top menu and enter your order number (you can find your order number in the confirmation email sent to you after your payment was received).

Still need help?
Please contact our McDelivery Call Centre at 19991.

How does McDelivery™ Work?